The aim of this home learning course is to provide an overview of key areas of business understanding and personal skills that are required in the role of Personal Assistant.
The competitive advantage to be gained through its people is today at the forefront of all forward thinking organisations. These organisations recognise that what really makes a difference, is the way in which people perform at work, not only individually in carrying out their work tasks, but also collectively in the way in which they support others both above and below themselves within the organisational structure.
The position of the Personal Assistant is a strong example that demonstrates that for a professional to add value at work is not only about competence in individual job role, but is also about understanding issues within the broader context of business.
Although the overall job purpose of the Personal Assistant is generally categorised as ‘to provide comprehensive support to senior management’, the practical role requires much more than sound administrative skills. The scope of the role requires strong personal skills and a firm grasp of business requirements and procedures.
The aim of this learning course is to provide an overview of key areas of business understanding and personal skills that are required in the role of Personal Assistant.
The course content will specifically cover the following subject areas:
- Understanding organisations
- Professionalism in the approach to work
- Communication
- Time management
- Managing business information
- Office management systems and procedures
- Customer service
- Working with others
- Legal and regulatory requirements
- Handling difficult situations
Nick Cooper
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