HR Courses Online

This Conflict Resolution in the Workplace programme has been written for everyone within the workplace and is designed to apply a proactive approach to conflict resolution and personal safety.

The Customer Relations programme is designed for people who wish to gain an understanding of principles and practice of Customer Relations.

With this Customer Service Diploma, you will gain valuable insight, as well as various skills and tools for offering improved customer service – and progressing your career too!

This programme is designed for people who wish to gain an understanding of principles and practice of Customer Service Excellence. It is especially relevant for people working or planning to work in a service environment and who have responsibility for improving service standards. No prior knowledge is required.

The Certificate in Effective Customer Care is ideal for those looking to develop a career in a customer focused role.

This qualification is suitable for learners of any age, whether in employment or preparing for employment. It is a knowledge-based qualification which can be delivered in a variety of contexts including as part of personal development or in an induction programme. It is designed to raise awareness of issues around equality and diversity, whether in society, the workplace, or the community. Learners will develop knowledge and understanding which can be applied in the workplace and will be of value to employers.

Qualification Title:  TQUK Level 2 Certificate in Equality and Diversity (RQF)

Qualification Number: 601/5319/2

Total Credits: 18

The Certificate in Health and Safety in the Workplace is ideal for those seeking essential training to offer the very best approach to health and safety.

This Human Resources Diploma identifies and develop the skills needed to effectively manage people and resources.

The purpose of the qualification is to support learners in a work role by providing underpinning knowledge of a wide range of business administration activities.

Qualification Title: TQUK Level 4 Diploma in Business Administration (RQF)

Qualification Number: 601/6253/3

Total Credits: 42

This programme will equip learners with a greater knowledge and understanding of a range of topic areas related to Medical Administration.

The Office Management Skills programme is designed for people who have (or plan to have) responsibility for the smooth running of an office and who require a broad understanding of their responsibilities and duties.

Learners will take a comprehensive look into customer service and the skills needed to work in this sector.

Qualification Title: NCFE Level 3 Certificate in Principles of Customer Service 
Ofqual Qualification Number: 601/7073/6
UCAS Points: 24