Our privacy policy

1. Statement of intent

From time to time, you will be asked to submit personal information about yourself (e.g. name and email address etc) in order to receive or use services on our website. Such services include newsletters, competitions, email alerts, live chats, forums and NCCHomelearning.co.uk membership.

By entering your details in the fields requested, you enable NCC Home Learning to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. Our services are designed to give you the information that you want to receive. NCC Home Learning will act in accordance with current legislation and aim to meet current Internet best practice.

Singular words shall include the plural and vice versa; and headings are included for convenience only and shall not affect the construction or interpretation of these terms and conditions.

2. Information on visitors

During the course of any visit to www.ncchomelearning.co.uk, the pages you see, along with something called a cookie, are downloaded to your computer (see point 3 for more on this). Most, if not all, websites do this, because cookies allow the website publisher to do useful things like find out whether the computer (and probably its user) has visited the site before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

Any information that is supplied by cookies can help us to provide you with a better service and assists us to analyse the profile of our visitors. For example: if on a previous visit you went to, say, the resources pages, then we might find this out from your cookie and highlight resource information on a second visit.

3. What is a cookie?

When you enter a site your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flows.

Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user.

NB: Even if you haven't set your computer to reject cookies you can still browse our site anonymously until such time as you register for NCCHomelearning.co.uk services.

4. Use and storage of your personal information

When you supply any personal information to NCC Home Learning.co.uk (e.g. for competitions, NCCHomeLearning.co.uk community services or NCCHomelearning.co.uk membership) we have legal obligations towards you in the way we deal with that data. We must collect the information fairly, that is, we must explain how we will use it (see the notices on particular webpages that let you know why we are requesting the information) and tell you if we want to pass the information on to anyone else. In general, any information you provide to NCC Home Learning will only be used within NCC Home Learning. It will never be supplied to anyone outside of NCC Home Learning without first obtaining your consent, unless we are obliged or permitted by law to disclose it. Also, if you post or send offensive or inappropriate content anywhere on or to NCCHomelearning.co.uk or otherwise engage in any disruptive behaviour on NCCHomelearning.co.uk, and NCC Home Learning considers such behaviour to be serious and/or repeated, the NCC Home Learning can use whatever information that is available to it about you to stop such behaviour. This may include informing relevant third parties such as your employer, school or e-mail provider about the content and your behaviour.

We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met, or, in the case of NCCHomelearning.co.uk membership you no longer wish to continue your registration as a NCCHomelearning.co.uk member. For safety reasons, however, NCC Home Learning may store messaging transcript data (including message content, member names, times and dates) arising from the use of NCCHomelearning.co.uk community services for a period of six months. Where personal information is held for people who are not yet registered but have taken part in other NCC Home Learning services (eg competitions), that information will be held only as long as necessary to ensure that the service is run smoothly. We will ensure that all personal information supplied is held securely, in accordance with General Data Protection Regulation (GDPR).

If you are notified on a NCCHomelearning.co.uk site that your information may be used to allow NCC Home Learning to contact you for "service administration purposes", this means that NCC Home Learning may contact you for a number of purposes related to the service you have signed up for. For example, we may wish to provide you with password reminders or notify you that the particular service has been suspended for maintenance. We will not contact you for promotional purposes, such as notifying you of improvements to the service or new services on NCCHomelearning.co.uk unless you specifically agree to be contacted for such purposes at the time you submit your information on the site, or at a later time if you sign up specifically to receive such promotional information.

5. Access to your personal information

You have the right to request a copy of the personal information NCC Home Learning holds about you and to have any inaccuracies corrected. Please call us for details on 0333 3445 690.

6. Users 16 and under

If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to NCC Home Learning's website. Users without this consent are not allowed to provide us with personal information.

7. How to find and control your cookies

If you're using Internet Explorer 6.0, 7.0, 8.0 or 9.0:

1. Choose Tools, then
2. Internet Options
3. Click the Privacy Tab
4. Click on the 'Advanced' button
5. Check the 'override automatic cookie handling' box and select Accept, Block or Prompt for action as appropriate.

If you're using Mozilla Firefox:

1. Choose Tools, then
2. Options
3. Privacy
4. Cookies
5. Set your options as required.

If you're using Opera 8+:

1. Choose Tools, then
2. Preferences
3. Advanced
4. Select Cookies
5. Select your settings using the available options.

If you're using Safari:

1. Choose Safari, then
2. Preferences
3. Security
4. Select options by Accept Cookies as required.

8. How do you know which of the sites you've visited use cookies?

If you're using Internet Explorer:

1. Choose Tools, then
2. Internet Options
3. Click the General tab
4. Click Settings
5. View Files

If you're using Mozilla Firefox:

1. Choose Tools, then
2. Options...
3. Privacy
4. Cookies
5. Click the Show Cookies button.

If you're using Opera 8+:

1. Choose Tools, then
2. Advanced
3. Click Cookies.

If you're using Safari:

1. Choose Safari, then
2. Preferences
3. Security
4. Click Show Cookies button.

9. How to see your cookie code

Just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.